TranscribePro (“the program”, “the app”, “the service”, “we”) is a desktop application to transcribe, subtitle, translate and dub audio and video, processed locally on your computer. These Terms & Conditions (“Terms”) are the agreement between you (“user”, “you”) and TranscribePro regarding the use of the program, the free trial, the website and the associated services (such as the licensing system and your account).
By downloading, installing, activating or using TranscribePro, you accept these Terms. If you don't agree, don't use the program.
Everything you produce with TranscribePro —transcriptions, subtitles, translations, dubbing, exported videos— belongs to you. We claim no rights over your content or the results. You can use them for whatever you want, including commercial use and for your clients.
The program, its code, its brand, its logo and its design are the property of TranscribePro and are protected by intellectual property laws. Buying a license gives you the right to use the program under these Terms, not to copy, resell, modify, decompile or redistribute it.
You can try TranscribePro at no cost and without a credit card. The trial unlocks all features until you reach the first limit: 5 processed videos or 1 hour of material, whichever comes first. You can extend the trial by inviting others with your referral code, according to the mechanism shown inside the app.
For the trial we ask for an email, which is linked to your machine to prevent the creation of multiple free accounts. Once the trial runs out, you need a paid license to keep using the program. Whatever you already processed during the trial is not deleted.
The license is personal. You cannot resell, rent, lend it or share your key with third parties outside your account or team. In the Group plan, licenses are for the members you administer.
To work, the license is linked to your computer's components (a hardware identifier) and to your email. The program validates the license online periodically. You can work offline during a grace period (generous by default); after that period, the program will ask you to reconnect once to verify your subscription is still active.
If you need to move your license to another computer, you can deactivate it on the old machine (Settings → License) and activate it on the new one.
Prices are shown on the site in US dollars (USD) as a reference. The more months you sign up for, the lower the price per month (up to 20% off on the 12-month plan). The price you saw at the time of purchase is the one applied to that already-paid period.
If you pay with a method in your local currency (for example Mercado Pago in pesos), the amount is calculated by converting the USD price to your currency at the exchange rate in effect at the time of payment. That's why the amount in local currency may vary from day to day even if the dollar price is the same. The receipt may show you the final amount in your currency before confirming.
We may adjust prices and add, modify or discontinue features over time, to reflect product improvements, costs or other changes. When that happens, we notify you (by email or inside the app) with reasonable advance notice. Any price change does not affect a period you already paid for: it applies only at your next purchase or renewal, and if you don't agree you can choose not to renew.
Payment is processed through external payment platforms (for example Hotmart, PayPal or others that may be enabled). Those platforms handle your payment data securely; we do not see or store your card details.
If you choose a subscription, it renews automatically at the end of each period so you don't lose access. Before each renewal we send you an email notice with the date and amount. You can cancel the renewal at any time from your account on the payment platform or by writing to us; if you cancel, you keep using the program until the period you already paid for ends and you are not charged again.
We offer a 7-day guarantee from purchase. If the program doesn't work for you, write to us within those 7 days at soporte@gettranscribepro.com with your purchase email and we'll refund the amount of the contracted period. Refunds also follow the policy of the payment platform you used. After the 7 days, periods already started are non-refundable, but you can always cancel the renewal to stop paying.
You agree to use TranscribePro lawfully. In particular, you will not:
You are responsible for the content you process and for how you use the results.
The program may update itself to fix bugs, improve performance or add features. Updates to your version are included as long as your license is active. We may change, add or remove features over time; if a change is significant, we'll try to notify you.
We may deactivate or suspend a license if we detect fraudulent use, piracy, breach of these Terms or an improper chargeback. If you believe your license was deactivated by mistake, write to us and we'll review it; if appropriate, we'll assign you a new one.
We do our best to make the program work well and be accurate, but automatic transcription may contain errors (for example, with noisy audio or strong accents). The program is provided “as is”, with no guarantee that it is 100% accurate or free of faults.
To the extent permitted by law, TranscribePro will not be liable for indirect damages, data loss, lost profits or harm arising from the use or inability to use the program. Our total liability, in any case, will not exceed the amount you paid for your license in the last 12 months.
We recommend keeping backups of your important material.
How we handle your data is described in our Privacy Policy, which is part of these Terms. In short: your videos and audio don't leave your machine; we only handle the minimum data needed for the license and support.
We may update these Terms. If we make significant changes, we'll update the date above and, where appropriate, notify you. If you keep using the program after a change, it is understood that you accept it.
These Terms are governed by the laws of the Argentine Republic. In case of any dispute, we'll try to resolve it in good faith before resorting to the competent courts.
Questions? Write to us at soporte@gettranscribepro.com. We reply.